Refund policy

If you receive your products and are not 100% happy with them, you can return them to us for a full refund. 

 

We honor this for up to 30 days after purchase (30 days = date package left our facility to date return is received). Orders returned after 30 days will be sent back to the customer.

To receive a 100% refund, the item must be in the EXACT shape as it was received.

This means if you wear the product, use a portion of the product, cut the lace, unravel a bundle, or anything else related to this, then the product will not be accepted for a refund.

Products may be shipped to:

PL Hair
3641 Lawrenceville Hwy, 
Tucker, GA 30084

Refunds generally process in 1 - 3 business days after the package has been received. Once we have processed the refund, you will get an email notification.

 

Insurance:

We offer a Route insurance option when placing orders on our site. Please understand that if a package is lost, stolen, or damaged after leaving our facility, we are unable to accept any responsibility for the package contents. We do not provide refunds or replacements for orders that are lost, stolen, or damaged while in transit. We unfortunately do not take responsibility if USPS or FEDEX delays, damages, or loses your package, as it is 100% out of our company’s control. In the event that something happens to your package, please contact Route via their mobile app or website.